Refund policy

Returns & Refunds

All sales are final on items that have been worn or used, such as braces and supports, or sat on, such as raised toilet seats and bath chairs. For health and hygiene reasons we can’t accept these back.

Damaged or defective on arrival: If your order arrives damaged or a product is defective, email photos of the damage or defect to info@healthgearmedical.com. Once we’ve received them, we’ll file a claim with the courier and send you a replacement right away.