Refund policy

Return & Refund Policy

All sales are final. Because many of our products are medical and personal-care items, we can’t accept returns or exchanges on items that have been opened, used or fitted.

Defective or damaged items: If your order arrives damaged or a product is defective, contact us within 7 days of receiving it by phone or email, with a photo of the problem. We’ll repair or replace the item at no cost, or issue a refund if a replacement isn’t available.

Manufacturer warranties: Many products, including mobility equipment, carry a manufacturer’s warranty. We’ll help you make a warranty claim for issues that come up after the first 7 days.

Special orders and custom-fitted items are non-refundable once ordered.

Questions? Visit us at 262 Queen St E, Sault Ste. Marie, or call (705) 949-4327.